Investor Services

FREQUENTLY ASKED QUESTIONS




How do I report a change of mailing address?
You may change your current mailing address by clicking here to access your account and complete the change of address form.

How do I replace a lost or stolen certificate(s)?
You may begin the certificate replacement process by clicking here to access your account. Please complete and submit the Lost Certificate(s) form. Upon receipt, we will begin the replacement process and mail the necessary forms to the mailing address we are maintaining on the account. The forms will be accompanied by a cover letter explaining the process.

How can I sell my shares?
If your shares are represented by physical stock certificates, contact a broker of your choice. If you own your shares in a dividend reinvestment plan, click here to check if the security you own allows you to sell shares through the Plan.

What if I want to invest in multiple companies?
Issuers and shareholders are offered expanded online services through our sister company AST Investor Services, an online retail investor portal. To learn more about how AST Investor Services can assist you with your investments, please go to www.astinvestor.com.

How do I replace a stale, lost or stolen dividend check?
You may replace your lost or stolen dividend check by clicking here to access your account and complete and submit the Check Replacement form. Upon receipt, we will research the status of the check(s), if the check(s) is outstanding, we will replace it and forward it to the mailing address reflected on your account. Please allow 5 - 7 business days for receipt. If we cannot honor your request to replace the check(s), we will contact you via e-mail to advise you of the particulars.

How may I obtain information regarding my account?
Please click here to log into your account.

May I have dividend checks mailed directly to my bank?
Please fill out and submit the Dividend Address Change form. Upon receipt, we will update your account accordingly. If you have various accounts, please execute individual forms for each account.

May I have dividend checks electronically deposited?
Click here to log into your acount, then choose Receive Dividends via Direct Deposit. Fill out and submit the form.

Note: Once your account has been set up for Direct Deposit, future dividends will be deposited in your bank account. However, we will not deposit any past dividends paid to you by check that you may be holding.

How do I get a duplicate statement of my DRIP Account?
Please click here to log in to your account. Alternatively, you may e-Mail us at info@amstock.com. Please furnish us with the full name of the stock, account name, account number, and social security number. Please indicate the year required. The Dividend Reinvestment Statement will be forwarded to the mailing address reflected on your account.

How do I get a duplicate 1099 statement for any tax year?
E-Mail us at info@amstock.com. Please furnish us with the full name of the stock, account name, account number, social security number, and tax year required. The 1099 will be forwarded to the mailing address reflected on your account. If we are unable to honor your request, we will e-mail you with the particulars.

How do I obtain cost basis of my shares for tax reporting?
We recommend you contact a tax advisor. We do not maintain historical prices. Therefore, we are unable to advise you of the original purchase price of your stock.

What is a Medallion Signature Guarantee?
The Uniform Commercial Code (UCC) entitles transfer agents and issuers to receive signature guarantees to protect them against fraudulent and unauthorized transfers. Securities and Exchange Commission (SEC) regulations define the financial institutions that are eligible to provide such signature guarantees, e.g., commercial banks, brokers, credit unions, savings and loan institution. Signature Guarantee Programs have been developed and eligible financial institutions which subscribe to such programs are issued "Medallion Guarantee Stamps". Transfer agents are obligated to ensure that such stamps appear on the transfer documents and are entitled to refuse a transfer of shares if a signature is not guaranteed with a stamp. A notary stamp is not acceptable when transferring the ownership of stock.